Frequently Asked Questions
Find answers to common questions about Orkestrate
General Questions
What is Orkestrate?
Orkestrate is a comprehensive CRM platform designed specifically for event planners. It helps you manage clients, events, tasks, and custom forms all in one place, saving you 10+ hours every week.
Who is Orkestrate for?
Orkestrate is perfect for event planners, wedding coordinators, corporate event managers, and anyone who needs to organize and manage multiple events and clients efficiently.
Is there a free trial?
Yes! We offer a 14-day free trial with full access to all features. No credit card required to get started.
Getting Started
How do I create an account?
Simply click "Get Started" on our homepage, fill out the registration form, or sign in with your Google account for quick access.
Can I import my existing client data?
Yes! You can import client data from CSV files or manually add clients through our intuitive interface. We also provide templates to help you get started quickly.
How do I set up my first event?
After creating your account, go to the Events section and click "Add Event". Fill in the event details, link it to a client, and start adding tasks to keep everything organized.
Features & Functionality
What are custom forms?
Custom forms are customizable questionnaires you can create and share with clients to gather event details, preferences, and requirements. They automatically save responses to your dashboard for easy review.
Can I customize the forms?
Yes! You can create custom forms with various field types including text, email, phone, date, number, and more. Each form gets a unique shareable link.
How does task management work?
Tasks are linked to specific events and can be assigned priorities and due dates. You can track progress, mark tasks as complete, and get notifications for overdue items.
Can I track my event budgets?
Yes! You can set budgets for events and track expenses. Our dashboard shows budget utilization and helps you stay on track financially.
Technical Support
What browsers are supported?
Orkestrate works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.
Is my data secure?
Absolutely! We use industry-standard encryption, secure servers, and regular backups. Your data is protected and never shared with third parties without your consent.
Can I access Orkestrate on mobile?
Yes! Our platform is fully responsive and works great on tablets and mobile devices. You can manage your events and clients on the go.
What if I need help?
We offer comprehensive support through our help center, email support, and community forum. Premium users get priority support.
Billing & Pricing
What payment methods do you accept?
We accept all major credit cards, bank transfers, and local payment methods in Nigeria including Paystack and Flutterwave.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time. Your account will remain active until the end of your current billing period.
Do you offer discounts for annual plans?
Yes! We offer a 20% discount when you pay annually. This saves you money and ensures uninterrupted service.
What happens to my data if I cancel?
Your data remains accessible for 30 days after cancellation. You can export all your data during this period. After 30 days, data is permanently deleted.
Still have questions?
Can't find what you're looking for? Our support team is here to help!