1. Information We Collect

Personal Information

Name, email address, and phone number when you create an account
Event planning details including client information, event dates, and budgets
Task and project management data
Communication preferences and support interactions

Technical Information

IP address, browser type, and device information
Usage patterns and feature interactions
Cookies and similar tracking technologies

2. How We Use Your Information

Provide and maintain our CRM services
Process transactions and manage your account
Send important service updates and notifications
Improve our platform and develop new features
Provide customer support and respond to inquiries
Ensure security and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations
To protect our rights and prevent fraud
With trusted service providers who assist in our operations

4. Data Security

We implement industry-standard security measures to protect your data:

SSL encryption for data transmission
Secure data storage with regular backups
Access controls and authentication systems
Regular security audits and updates

5. Your Rights

You have the right to:

Access and review your personal data
Correct inaccurate information
Delete your account and associated data
Export your data in a portable format
Opt out of marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to:

Remember your login status and preferences
Analyze usage patterns and improve our service
Provide personalized content and features

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our service after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@orkestrate.com

Address: Lagos, Nigeria

Phone: +234 (0) 800 000 0000